We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from you when you set up an account or transact with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We may use your contact information to send you offers based on your previous orders and your interests.
Any personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
We use your personal information to provide the product and services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
4. Sharing of personal information
We may share personal information with our other corporate entities and affiliates for purposes of providing products and services offered by them. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of providing you their products and services, and may market to you as a result of such sharing unless you explicitly opt-out.
5. Links to Other Sites
We may provide external links to other websites or application that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites in any form.
6. Security Precautions
UGCH maintains reasonable physical, electronic and procedural safeguards to protect your information with us. Whenever you access your account information, secure server services are offered to you each time you access our platform. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access or usage. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely safe and secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
7. Advertisements on Platform
We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
8. Children Information
We do not knowingly solicit or collect any personal information from children under the age of 18 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Platform, application or services under the supervision of your parent, legal guardian, or any responsible adult.
9. Data Retention
We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymous form for analytical and research purposes.
10. Your Consent
12. Grievance Officer
In compliance & accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Manager-MIS & Sales Operations
Unifarma Global Consumer Healthcare Pvt. Ltd.
CP-1, Sector-B, Sitapur Road Yojana, Jankipuram, Lucknow-226020
Uttar Pradesh, India. Mobile: +91-7011030623
Tel/ Fax: +91-5224078008
Time: Mon – Sat (9:00 – 18:00)